1. Why do I have to pay $100.00 for a deposit?
   
   The $100.00 is a security deposit that must be paid before water can be turned on to a location. In the event that you end your service, your deposit, your deposit will be refunded to you if the account is current. If you have a balance on the account when you end service, this deposit will be applied to the balance, and you will receive a check for the remainder.
   
   
2. When should I expect to receive my monthly bill?
   
   All bills are mailed during the last week of each month. If you do not receive your bill during the first week of each month, you should call the PSA as soon as possible. You are still responsible for payment even if your bill was lost in the mail.
   
   
3. When are the bills due?
   
   Bills are due by the 15th of the month. The only exception to this rule is when the 15th lands on a weekend or a holiday. In this case, the bill will be due on the following business day.
   
   
4. When will the meters be read?
   
   Meter reading usually begins during the second week of each month and takes approximately two weeks for the entire system. For this reason, rather than showing your usage during a calendar month, your bill will reflect your usage during our billing cycle.
   
   
5. Does the PSA estimate meter readings?
   
   The PSA takes actual readings each month unless there are circumstances which prevent this from happening (inclement weather, no access to the meter, etc.). In the event that your reading is estimated, it will be based on your average usage and will be noted on your bill. Your account will be adjusted to correctness during the next billing cycle in which an actual reading can be taken.
   
   
6. Where can I pay my bill?
   
   You may pay your bill by mail, at the office during regular office hours, or at the following bank locations: First Bank & Trust, Miner's Exchange Bank, and Powell Valley National Bank. PLEASE BE AWARE that when paying at bank locations, you MUST have your water/sewer card with you, the payment MUST be for the amount printed on the card, the bank will not accept two-party checks, and you MUST adhere to banking policies (If a bank closes the day's activity at 2:00pm and you pay after that time, your payment will be posted as of the following business day. If not careful, this can cause late penalties to be charges to your account).
   
   
7. When are my payments posted?
   
   Office payments are posted as they are paid.
   
   Payments by mail are posted as of the date RECEIVED and NOT by the postdate on the envelope. Please be sure to mail your payment early enough to avoid penalties.
   
   Payments made at the banks are posted as of the date the bank has stamped on your card.
   
   
8. What happens if I pay my bill late?
   
   When your bill is paid past the due date, you will incur a penalty in the amount of 10% of the current charge. All past due balances are subject to disconnection, so if you see you will need assistance, please contact the PSA to make arrangements as soon as possible.
   
   
9. What do I do if my service is disconnected?
   
   If your service has been disconnected due to nonpayment, you must pay the entire past due balance plus a $20.00 reconnect fee within 10 days of disconnection, or your service will be ended, and your deposit will be applied to your balance.
   
   
10. What do I do if the check I used for payment has been returned from the bank?
    
    If your check is returned from the bank, your account will have a $20.00 service charge added to your account and you will be subject to disconnection. If disconnection occurs, you will have 10 days to pay the amount of the returned check, the $20.00 service charge, and the $20.00 reconnect fee or your service will be ended, and your deposit will be applied to your account.
    
    
11. What if I have a water leak?
    
    If you determine you have had a water leak, report it to the PSA as soon as possible. The PSA does allow two courtesy adjustments within a 12-month period with the following stipulations:

• The leak must already be repaired.
• The account must be current
• There must be at least 6 months of usage on the account
• Someone must complete an adjustment form with the details of the leak (where the leak occurred, who repaired the leak, etc.).

The adjustment amount will vary depending on your average usage and the amount of water lost in the leak.

If you have other questions that have not been answered here, please contact us and we will do our best to find your answer!!!

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